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C
Carli
My hard drive became unreadable after performing a disk defrag that hung in the middle. After I rebooted the computer, the drive was no longer readable by my Windows XP SP2 software. This drive contained a couple months of unbacked up photos, including pictures of my new daughter.
After two weeks of trying various methods and over two dozen programs, I finally had a break thru with VirtualLab Data Recovery. Trust me, there are hundreds of recovery software out there, but finding one that works and doesn't hurt your data was very difficult. Additionally, it was very disheartening to try so much software without any results. I truly was starting to think that my pictures were gone.
I was using PDF Suite Professional 2010. The earlier releases seemed to work better than the current release. A couple of examples:
- I've taken a PDF file and modified it by "blacking out" an account number, then saved it. the resultant file causes an error message in Acrobat Reader.
- I wanted to optimize a previously created PDF file. This file was created in PDF Suite and no errors reading it in Adobe Acrobat Reader. Once "optimized" the result file also had error.
I contacted Customer Support, they suggested that I was using the wrong font and should change the font of all my PDF files. Second option was to re-install the product with the latest release. I tried that and it was even worse. I could not get a refund past the 30-day period after purchase (which was in March of 2010).
So, I give the product a grade of "F" and I give their Customer Support a grade of "F"
After two weeks of trying various methods and over two dozen programs, I finally had a break thru with VirtualLab Data Recovery. Trust me, there are hundreds of recovery software out there, but finding one that works and doesn't hurt your data was very difficult. Additionally, it was very disheartening to try so much software without any results. I truly was starting to think that my pictures were gone.
I was using PDF Suite Professional 2010. The earlier releases seemed to work better than the current release. A couple of examples:
- I've taken a PDF file and modified it by "blacking out" an account number, then saved it. the resultant file causes an error message in Acrobat Reader.
- I wanted to optimize a previously created PDF file. This file was created in PDF Suite and no errors reading it in Adobe Acrobat Reader. Once "optimized" the result file also had error.
I contacted Customer Support, they suggested that I was using the wrong font and should change the font of all my PDF files. Second option was to re-install the product with the latest release. I tried that and it was even worse. I could not get a refund past the 30-day period after purchase (which was in March of 2010).
So, I give the product a grade of "F" and I give their Customer Support a grade of "F"